Refund policy

Your Home, Your Day, Your Children.

30 days to return, unused and in its original packaging. Refund to your card or store credit, your choice. Return postage is yours.

Personal care.

Once opened, personal-care items are not returnable. Skin is skin, and we can't resell what has touched it.

Damaged or wrong.

If something arrives damaged or isn't what you ordered, we replace it and cover the postage. Write within 7 days of delivery with a photo.

To start a return, write to onliva@onlivalife.com with your order number. We reply within one business day.