Shipping & Returns

Shipping

Free shipping on orders $79 and over, calculated on the bag subtotal at checkout.

Below $79, several options at checkout: Standard, Priority and Express, priced by weight and destination.

Orders ship from Los Angeles, CA. Domestic orders leave the warehouse within 1–2 business days and arrive in 3–7. International varies by destination.

Tracking emailed when your order ships.

Returns

Your Home, Your Day, Your Children.

30 days to return, unused and in its original packaging. Refund to your card or store credit, your choice. Return postage is yours.

Personal care.

Once opened, personal-care items are not returnable. Skin is skin, and we can't resell what has touched it.

Damaged or wrong.

If something arrives damaged or isn't what you ordered, we replace it and cover the postage. Write within 7 days of delivery with a photo.

To start a return, write to onliva@onlivalife.com with your order number. We reply within one business day.

Questions

onliva@onlivalife.com — we reply within one business day.