Frequently Asked Questions

Free shipping on orders $79 and over, calculated on the bag subtotal at checkout. Applied automatically; no code needed.

Domestic orders leave the warehouse within 1–2 business days and arrive in 3–7. International varies by destination. Tracking emailed when your order ships.

Every product on ONLIVA is evaluated against one published rule: no plastic in contact with the body or its contents. Products that fully meet the rule carry The Standard mark.

In some categories, no product fully meets the rule yet. We name the closest available option Best Available rather than leave the category empty. The full criteria for each category is published on The Standard.

The product reached our warehouse with no plastic packaging at any layer — vendor packaging through to inner protection. We ship it on to you the same way: kraft paper, glassine, jute, or its own naked form.

The vendor sent the product wrapped in plastic. We unwrap it on receipt, dispose of the plastic responsibly, and re-pack in kraft paper before shipping to you. The product itself is plastic-free; the journey is now plastic-free from our warehouse forward.

If something arrives damaged or not as described, write to us within 7 days of delivery — we cover return shipping and issue a full refund or replacement. First-time customers may return unopened products in original condition within 30 days for store credit, with return shipping at your expense. After a first order, returns are limited to damaged or incorrect items. Personal-care products, once opened, are not returnable for hygiene reasons. Full details on the Shipping & Returns page. Email onliva@onlivalife.com to start a return.

Write to onliva@onlivalife.com. We answer within one business day.